You can only switch if Emaldo® has enabled the switch for your system and told you so. Guaranteed Grid Rewards is only offered to new installations, so most existing systems can't switch. If you haven't heard from us, please contact us before you follow these steps. New installation that hasn't applied yet? Apply for Guaranteed Grid Rewards first.
You complete the switch yourself in the Emaldo® app. You verify your details and sign a new Power of Attorney for Guaranteed Grid Rewards. This is required even if you have already signed one for Flexible Grid Rewards. You also review and accept the terms and limitations of the Guaranteed Grid Rewards agreement.
Step 1: Open Grid Rewards
Open the Emaldo® app and tap the Grid Rewards icon on the main screen.
Step 2: Open your current plan
Tap the banner at the top of the screen that shows your current Grid Rewards plan.
Step 3: Select Switch Plan
Scroll down and tap Switch Plan.
Step 4: Confirm the switch
The app runs a short test. Tap Next, then tap Confirm.
Step 5: Enter your sign-up information
Enter all the required information and tap Next.
Step 6: Verify your e-mail address
Enter the verification code we sent to your e-mail address and tap Next.
Step 7: Enter your address
Enter your address, complete the other required fields and tap Next.
Step 8: Enter your bank account details
Enter your bank account details and tap Next.
Step 9: Review your contracted devices
Check that the information about your contracted devices is correct and tap Next.
Step 10: Review the Power of Attorney
Read the Power of Attorney carefully and tap Agree and Sign.
Step 11: Sign
Use your finger to sign in the signature area and tap Save.
Step 12: Review the contract and your signature
Check the Power of Attorney and your signature. If everything is correct, tap Agree and Confirm.
Step 13: Complete your enrolment
When the app confirms that you are enrolled, tap Done. The plan change takes effect after the waiting period shown in the app.
Step 14: Check when the change takes effect
Open the Grid Rewards page in the app to see when your plan change takes effect.
Step 15: See your active plan
Once the change has taken effect, the Grid Rewards page shows your Guaranteed Grid Rewards plan. You can follow the status of your plan change on the same page.
Payment amount shown in the app
While you go through the steps above, the app may show a payment amount that differs from the one your installer told you. After you complete Switch Plan, we update the payment amount within 15 days, based on the information from your installer.