Please open the small door located on the top right side of the cabinet.
Facing the Emaldo® Power Core, you will find the cable cover on the right-hand side of the system.
Unscrew the two screws securing the cover over the cables using a Torx 10 screwdriver.
This will provide access to the buttons.
Before you begin: Quick tip
In many cases, WiFi connection issues can be resolved with a simple reboot:
1. Turn off your Emaldo unit by pressing and holding the big red power button for a few seconds. Then also turn off your router, Wi-Fi extender, or mesh system.
2. Wait at least 5 minutes.
3. Turn everything back on. Start your Emaldo unit by pressing and holding the big red power button for a few seconds, then turn on your router, Wi-Fi extender, or mesh system.
If the issue continues, please follow the full step-by-step guide below.
Step-by-step: Reconnecting WiFi on your Emaldo unit
1. Press the IoT button
- Briefly press the IoT button for 1–2 seconds.
- You should hear a single beep.
⚠️ Do not hold the button for more than 10 seconds — this will trigger a factory reset.
If you don't hear a beep, continue to the next step anyway.
2. Power down all devices
- Turn off your router, modem, and Emaldo unit.
- Wait 30 minutes before proceeding.
3. Clear old network records (if available)
- Using your router's mobile app or web interface, check the list of connected devices.
- Look for a device named HP5000 (typical for Emaldo units) and remove or forget it.
4. Restart all equipment
- Power your router, modem, and Emaldo unit back on.
- Allow at least 5 minutes for everything to fully reboot.
5. Reconnect using the app
- Open the Emaldo app and select "Reconfigure" if prompted.
- If no prompt appears, go to Advanced settings and manually select your WiFi network.
6. Still not connecting? Try a mobile hotspot
- Use your mobile phone's hotspot to test the connection.
- If this works, the issue is likely with your home network (outside Emaldo's control).
- If the hotspot also fails, proceed with a factory reset.
Factory reset instructions
Perform the factory reset
- Press and hold the IoT button until you hear three beeps.
- The unit will restart automatically.
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Wait until you hear two more beeps — this means it's ready for commissioning.
Next, proceed with commissioning the Emaldo unit.
Commissioning your Emaldo unit
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Open the Emaldo app, go to the bottom and choose "Add more".
- Choose the correct Emaldo model from the list.
- Under the 3rd step, choose the system and follow the guide through.
The end customer might not know the size of the fuse — ask them to check.
If setup still fails
If the unit still doesn't connect to your home network or hotspot, please contact your installer for further assistance.
✅ After commissioning is complete
- Wait about 30 minutes.
- Reopen the app and rejoin Grid Rewards — your previous details should reappear automatically.
If you completed a factory reset, please email us at gridrewards@emaldo.com with the following:
Example format:
Customer name: Johan Johansson
Region: SE2 (or DK2, SE1, etc.)
Device ID: WW3313332126INV0065
Date of factory reset: 05/07
Useful guides & videos
Have a nice day!
Emaldo® Support Team