Please open the small door located on the top right side of the cabinet to access the Power button and the IoT button.
Facing the Emaldo® Power Core or Store, you will find the cable cover on the right-hand side of the system.
Unscrew the two screws on the bottom of the lid securing the cover over the cables using a Torx 10 screwdriver.
This will provide access to the buttons.
⚡ Before You Begin: Quick Tip
In many cases, WiFi connection issues can be resolved with a simple reboot:
1. Turn off your Emaldo unit by pressing and holding the big red power button for a few seconds until the light of the button is off.
(Check if your router, Wi-Fi extender, or mesh system is functional and reboot if needed.)
2. Wait at least 5 minutes.
3. Start your Emaldo unit by pressing and holding the big red power button for a few seconds until there is light on the button.
If the issue continues, please follow the full step-by-step guide below.
📶 Step-by-Step: Reconnecting WiFi on Your Emaldo Unit
1. Press the IoT Button to restart the device
- Briefly press the IoT button for 1–2 seconds. (Alternatively two short presses)
- You should hear a single beep.
⚠️ Do not hold the button for more than 10 seconds — this will trigger a factory reset.
👉 If you don’t hear a beep, continue to the next step anyway.
2. Reconnect Using the App
- Open the Emaldo app and select “Reconfigure” if prompted.
- If no prompt appears, go to Advanced Settings and manually select your WiFi network.
3. Still Not Connecting? Try a Mobile Hotspot
- Use your mobile phone’s hotspot to test the connection.
- If this works, the issue is likely with your home network (outside Emaldo’s control).
- If the hotspot also fails, proceed with a factory reset.
Extra tip: Clear Old Network Records (If Available)
Using your router’s mobile app or web interface, check the list of connected devices.
Look for a device named HP5000 (typical for Emaldo units) and remove or forget it.
🧼 Factory Reset Instructions
Perform the Factory Reset
- Press and hold the IoT button until you hear three beeps.
- The unit will restart automatically.
- Wait until you hear two more beeps (It can take up to 3 minutes) — this means it’s ready for commissioning.
Next, proceed with commissioning the Emaldo unit.
🧭 Commissioning Your Emaldo Unit
Please make sure that you are commissioning the unit in the correct Family!
- Open the Emaldo app and go to the bottom and choose “add more”.
- Choose the correct Emaldo model from the list.
- The app will guide you through the commissioning. Please finish all steps.
If you are not sure what size of the main fuse you have, please choose 16A. You can change the size at any time in the future in the Emaldo app.
🆘 If Setup Still Fails
If the unit still doesn’t connect to your home network or hotspot, please contact Emaldo Technical Support at help@emaldo.com for further assistance.
📚 Useful Guides & Videos
Have a nice day! 🔋