Skip to main content
English (Europe) Čeština (Česko) Dansk (Danmark) suomi (Suomi) Nederlands (Nederland) Svenska (Sverige)

Emaldo® App User Guide - v0.5 - app version 3.0.0

Updated

Version 0.5 · Updated 6 November 2026 · For Emaldo® app version 3.0.0 · @David Kocfelda

This guide explains how to use the Emaldo® app, step by step, with Power Core, Power Store, Power Pulse and Power Sense. Use the contents below to jump to a chapter.

Contents

1. Getting started

2. Energy and monitoring

3. Grid Rewards

4. Families and members

5. Notifications

6. Settings

7. Troubleshooting

1. Getting started

Sign up and log in

To use the Emaldo® app, you need an account. You can create one with your email address or your phone number.

Who can do this: anyone with the Emaldo® app.

Create an account

  1. Open the Emaldo® app. On the Login screen, tap Sign Up at the bottom.
  2. Choose how to sign up:
    • Via Email: enter your email address.
    • Via Phone: choose your country code, for example +46, and enter your phone number. Then type the characters shown in the picture next to Verification code.
  3. Tap Create an Account and follow the instructions on the screen.

Log in

  1. On the Login screen, choose how to log in:
    • Via Email or Username: enter your email address or your username.
    • Via Phone: choose your country code and enter your phone number.
  2. Enter your password. To see what you type, tap the eye icon.
  3. Leave Remember ticked if you want the app to remember your login on this phone.
  4. Tap Login.

If you have forgotten your password

  1. On the Login screen, tap Forget password?. The Reset Password screen opens.
  2. Choose how to reset your password:
    • Via Email: enter your email address.
    • Via Phone: choose your country code and enter your phone number. Then type the characters shown in the picture next to Verification code.
  3. Tap Verify and follow the instructions on the screen.

Important: Choose the same way you used when you signed up. If you created your account with your email address, reset your password via email. If you used your phone number, reset it via phone.

Good to know

  • You can change your username, email address, phone number and password later in your account. See Your account.
  • After you log in for the first time, create a Family or join one. See Create a Family and Join a Family.

See also: Your account · Create a Family · Join a Family

↑ Back to top

Get to know the Home screen

When you open the Emaldo® app, the Home screen shows you an overview of your Family, which is what the app calls all the Emaldo® devices at one address. You can see how much power your system is producing and using right now, and how much you have earned through Grid Rewards.

Who can do this: all Family members.

Family name and Family menu

The name of the Family you are viewing is shown in the top left corner. Tap ☰ next to it to switch between Families, manage them or join another Family. See Switch between Families.

Settings

Tap the settings icon (the gear) in the top right corner to open Family Settings, with the settings for this Family and all its devices. See Family Settings: an overview.

Grid Rewards Income

This card shows how much you have earned through Grid Rewards in total. Below the total you can see the estimated earnings for the current month and your earnings today. The label in the corner shows your Grid Rewards program: Flexible for the Flexible Grid Rewards program, or Guaranteed for the Guaranteed Grid Rewards program. This card is only shown if your Family is signed up to Grid Rewards.

Tap the card to see your income per day. See See your Grid Rewards income.

Family Realtime Power

This diagram shows how power is flowing in your Family right now. You can see how much power is coming from or going to your solar panels, the grid, your battery and your vehicle, and how much the building is using (Property's load). The highlighted lines move in the direction the power is flowing.

Secured shows the power used by your secured circuits, also called KeepON Load: your home, or the selected circuits or appliances, that your Emaldo® battery and inverter keep powered during a power outage. Secured circuits need the Keep On Kit, an optional add-on for backup power. Parts of the diagram that are not installed in your Family, for example a vehicle charger, are shown greyed out.

Tap the middle of the diagram to open the device page, with more details and today's usage. See See live power and today's usage.

Shortcuts

Below the diagram you find shortcuts to Prime Services, Event List and Grid Rewards. Prime Services shows the 4G package of each device: see Manage the 4G Traffic Package. Event List shows events and notices from your devices: see See your Event List. Grid Rewards opens everything about your Grid Rewards program: see Grid Rewards: an overview.

Add more devices

Tap Add More to add more devices to your Family. See Add a device.

Customize the Home screen

You can move, remove and add the widgets on the Home screen.

  1. Tap the pencil icon at the bottom of the screen. The widgets start to wiggle slightly.
  2. To move a widget, drag it to another place.
  3. To remove a widget, tap the red − in its top left corner.
  4. To add a widget, tap + in the top left corner of the screen. Add Widget opens: under Devices, tap the device you want a widget for, and follow the instructions on the screen.
  5. Tap Done in the top right corner.

If your Family has no devices yet

When a Family has no devices, for example a Family you have just created, the Home screen shows Start Adding a Device instead of the overview. The Family menu (☰) and the settings icon are at the top as usual.

  • Tap Start Adding a Device to add your first device by scanning the QR code on the device. See Add a device.
  • Tap Help to open a short help page on how to join a Family and add a device. See Join a Family and Add a device.

See also: Switch between Families · Add a device · Create a Family

↑ Back to top

App map: where to find everything

This page shows where to find each screen in the Emaldo® app, and which chapter explains it. The arrows (→) show what to tap.

Who can do this: all Family members. Some screens are only for administrators.

Before you log in

Home screen

Device page

Home screen → middle of the Family Realtime Power diagram.

Device settings

Device page → •••, or the gear → Device Management → your device.

Family Settings

Home screen → the gear.

Your account and App Settings

  • The gear → profile icon in the top right corner → Your account: picture, username, email, phone, password, User ID and Logout. See Your account.
  • The gear → App Settings tab → app language, passcode lock, About us and Help. See App Settings.

See also: Get to know the Home screen · Family Settings: an overview · Device settings: an overview

↑ Back to top

Create a Family

A Family is all the Emaldo® devices at one address. If you have devices in different places, for example at your home and at a summer house, create a separate Family for each place, even if you own both.

Who can do this: anyone with the Emaldo® app. You can have access to up to 9 Families in total.

Steps

  1. On the Home screen, tap ☰ next to the Family name, then tap Manage Families.
  2. Tap the house icon with a plus in the top right corner.
  3. Enter a name for the Family, for example the street name or Summer house.
  4. Tap Save.

The new Family is added to the Family menu. To switch to it, tap ☰ next to the Family name on the Home screen, then tap the new Family.

Add devices to the new Family

Switch to the new Family. Because it has no devices yet, the Home screen shows Start Adding a Device. Tap it and scan the QR code on the device. See Add a device.

See also: Add a device · Get a device from your installer · Join a Family

↑ Back to top

Join a Family

To see and control an Emaldo® system in the app, you need to be a member of the Family it belongs to. To join a Family, you need a Family QR code from your installer or from an administrator of the Family.

Who can do this: anyone with the Emaldo® app who has a Family QR code.

Before you start

Ask your installer or a Family administrator to add you. They create the Family QR code when they add you as a member, and choose whether you join as Administrator or Guest. They can show the code on their phone, or save it with Save to System Album and send it to you as an image.

Steps

  1. On the Home screen, tap ☰ next to the Family name.
  2. Tap Join a Family.
  3. If the app asks for access to your camera, tap Allow.
  4. Point your camera at the QR code so it fits inside the screen. The app scans it automatically.
    • If it is dark, tap the flashlight icon in the bottom left corner to turn on the flashlight.
    • If the QR code was sent to you as an image, tap the picture icon in the bottom right corner and choose the image from your phone.

When you have joined, the new Family appears in the ☰ menu, and you can switch to it from there.

Good to know: A Family QR code can only be scanned once, and it expires 60 minutes after it was created. If the code does not work, ask for a new one. You can have access to up to 9 Families in total.

See also: Add a member to your Family · The Family QR code does not work

↑ Back to top

Add a device

To see and control a new Emaldo® device in the app, add it to a Family.

Who can do this: administrators of the Family.

Steps

  1. Switch to the Family you want to add the device to. To create a new Family first, see Create a Family.
  2. If the Family has no devices yet, tap Start Adding a Device on the Home screen. If it already has devices, tap Add More on the Home screen and then the scan icon in the top right corner, or tap the settings icon (the gear) on the Home screen and then + in the bottom right corner of Family Settings.
  3. Point your camera at the QR code on the device so it fits inside the screen. The app scans it automatically.
    • If it is dark, tap the flashlight icon in the bottom left corner to turn on the flashlight.
    • If you have a photo of the QR code, tap the picture icon in the bottom right corner and choose the photo.

If you cannot find the QR code on the device

Tap No device QR code? on the scanning screen. The product list opens: tap + next to your product to connect to it over Bluetooth. See Add a device from the product list below.

Add a device from the product list

In a Family that already has devices, Add More on the Home screen opens a list of Emaldo® products in two tabs: Energy (Power Sense, Power Pulse, Power Store, Power Core 2.0, Power Core 1.0 and Emaldo Horizon) and Heat Pump (Emaldo Flow).

  • To scan the device's QR code, tap the scan icon in the top right corner. The scanning screen opens, as described above. There you also find Add a device from installer. See Get a device from your installer.
  • To connect without the QR code, tap + next to your product. The app then searches for the device over Bluetooth:
    1. Press and hold the power button on the device for a few seconds, until the indicator light turns on.
    2. Hold your phone close to the device and wait about a minute.
    3. Make sure that only one device that has not been added yet is turned on.

Then follow the instructions on the screen.

If the device is not found: tap No device found? in the top right corner. Hold your phone close to the device and tap Search Again. If it is still not found, the device may need to be reset: press and hold its IoT button for 10 seconds, until you hear 3 beeps. To stop, tap Quit.

See also: Get a device from your installer · Create a Family · Get to know the Home screen

↑ Back to top

Get a device from your installer

If an Emaldo® installer has installed your device, they set it up in the Emaldo Pro App, the app for Emaldo installers. When they are done, they hand the device over to your Family by scanning a QR code from your app.

Who can do this: administrators of the Family.

Steps

  1. Switch to the Family the device should be added to.
  2. Tap Start Adding a Device on the Home screen. In a Family that already has devices, tap Add More on the Home screen and then the scan icon in the top right corner, or tap the settings icon (the gear) and then + in the bottom right corner of Family Settings.
  3. Tap Add a device from installer.
  4. The Share QR Code screen shows a QR code with the name of your Family. Show it to your installer, who scans it with the Emaldo Pro App.
    • If the installer is not with you, tap Save to System Album to save the QR code as an image and send it to them.

When the installer has scanned the code, the device is added to your Family and appears on the Home screen.

Good to know: The QR code can only be scanned once, and it expires 60 minutes after it was created. If it expires before the installer scans it, tap Add a device from installer again to create a new one.

See also: Add a device · The installer cannot add my device

↑ Back to top

2. Energy and monitoring

See live power and today's usage

The device page shows what your Emaldo® system is doing right now, and how much energy your Family has used today.

Who can do this: all Family members.

Open the device page

On the Home screen, tap the middle of the Family Realtime Power diagram. The page for your device opens, for example Power Core 2.0.

Tip: Tap the middle of the diagram. If you tap one of its parts, for example the vehicle, the app may open that part's own screen instead, such as the EV charger.

Live power

The diagram shows the live power flow, the same as on the Home screen: battery, solar, grid, vehicle, Secured and Dual Power. Dual Power (the house icon) is your home's load, the same as Property's load on the Home screen. It usually shows how much power your home uses, but if you have third-party solar panels it can also show the power they export.

  • The highlighted lines move in the direction the power is flowing.
  • Tap the arrow next to Vehicle to open EV Charge. See Charge your electric vehicle.
  • An hourglass above the vehicle means that the car is not charging right now.
  • The icons in the top right corner show how the device is connected to the internet: Wi-Fi, with up to three lines for the signal strength; 4G, if it is used; and a network cable (LAN), shown as arrows pointing left and right with dots between them. You see one to three icons, depending on the connections. If the device has no internet connection, the whole diagram is grey.
  • The two dots under the diagram show that there is a second page. Swipe left to see the battery.

Battery

Swipe left on the diagram to see the battery.

  • Charge level: how full the battery is, in percent.
  • Battery bar: the coloured bar next to the battery shows the same battery ranges as in Emaldo AI, from empty to full: Battery Protection (red), Low Battery Warn (orange), Emergency Reserve (yellow), Smart Reserve (green) and Plenty Energy (turquoise). The lines on the bar are the limits between the ranges. See Override Emaldo AI for a time slot.
  • Emaldo AI Mode: the battery strategy in use. You can only change it in Family Settings, under Battery Strategies. See Choose a battery strategy.
  • Battery Balance: the energy stored in the battery right now, in kWh. Tap it to open Battery Overview. See Check your battery packs.
  • Need to Charge / Battery last for: a status that changes with what the battery is doing. While the battery is charging, Need to Charge shows how long the charging will take. While the battery is being used, Battery last for shows about how many hours it will last.

Usage Today

Shows how much energy the Family has used today in kWh, the highest power so far today (Peak), and a graph of the day from 00:00 to 24:00. Tap the card to open detailed graphs. See View your energy graphs.

Impacts & Strategies

Shows how much energy your system has saved today, and what that equals, for example how far an electric bicycle could ride on it.

How to Use Your Power Station?

Opens the User Guide: short tips on how to improve the efficiency of solar generation, maintain battery health and sell excess energy back to the grid. The same tips are under User Guide in Family Settings.

More options

Tap ••• in the top right corner to open the device settings. See Device settings: an overview.

See also: Get to know the Home screen · Family Settings: an overview

↑ Back to top

Check your battery packs

Battery Overview shows the total capacity of your battery, and the charge level and temperature of each battery pack. Here you also find each pack's Battery ID.

Who can do this: all Family members.

Open Battery Overview

  1. On the Home screen, tap the middle of the Family Realtime Power diagram.
  2. Swipe left on the diagram to see the battery.
  3. Tap Battery Balance.

What you see

  • Total Capacity: the total capacity of all your battery packs, in kWh.
  • Cabinet 01: the battery cabinet you are viewing. If your system has one or more extension cabinets, you can switch between the cabinets here.
  • Battery packs: each pack shows its charge level in percent and its temperature. The dot on the right shows the pack's status.

Find a battery pack's ID

Tap a battery pack, or the ⓘ icon next to its percentage, to show its Battery ID. Tap it again to show its charge level. Support may ask for the Battery ID, for example when a battery pack has to be repaired or replaced.

See also: See live power and today's usage

↑ Back to top

See your green impact and savings

Green Impact shows what your system's energy means in everyday terms, how much of your energy came from solar, and how much energy you saved or sold back to the grid.

Who can do this: all Family members.

Open Green Impact

  1. Open the device settings. See Device settings: an overview.
  2. Tap Impacts & Strategies. The Green Impact screen opens.

You can also open it from Family Settings: on the Home screen, tap the settings icon in the top right corner, then tap Green Impact.

Green Impact has three tabs at the top: Impacts, Eco and Revenue.

Impacts

Shows your system's energy in everyday terms, for example Up to 390,1 hours for a small refrigerator.

Eco

Shows how much of your energy came from solar in the chosen period, as a percentage. The leaves under Eco Rate show the result at a glance: the more green leaves, the higher your share of clean energy.

To change the period, tap the period in the top right corner, for example Week, and choose Day, Week, Month, Year or Lifetime. The dates of the period are shown in the top left corner.

Revenue

Shows the energy that saved you money in the chosen period, in kWh. Sum is the total for the period, and the chart shows it per day, week or month:

  • Home Savings: energy from your system that you used at home instead of buying it from the grid.
  • Sold back to Grid: energy your system sold to the grid.

Tap the arrows on the left and right to go to the previous or next period. To change the period, tap it in the top right corner and choose Week, Month, Year or Lifetime.

Good to know: The totals are counted in Central European Standard Time, as the note under the charts says.

See also: See live power and today's usage · Device settings: an overview

↑ Back to top

Charge your electric vehicle

EV Charge controls how your Emaldo® system charges your electric vehicle: right away, or only at the times that suit you best. The Emaldo® Power Core has a built-in car charger; the Emaldo® Power Store does not.

Who can do this: all Family members.

Open EV Charge

  1. Open the device settings. See Device settings: an overview.
  2. Tap EV Charge.

You can also open the same screen by tapping the vehicle on the device page, or EV Charge in Family Settings.

What you see

  • Charging status, for example Waiting for Charge. The hourglass next to the car means that no charging is happening right now.
  • Charge mode: at the bottom of the screen, choose Instant Charge or Smart Charge.
  • Charging option: the option in use is shown at the top, for example Until Fully Charged. Tap it to choose another option.

If you have the Keep On Kit, an optional add-on for backup power, the screen also says that the system adjusts the charging power automatically, so that your KeepON Load always gets power. KeepON Load is your home, or the selected circuits or appliances, that your Emaldo® battery and inverter keep powered during a power outage. On the Home screen it is shown as Secured.

Instant Charge

Instant Charge starts charging the car right away.

  1. At the bottom of the screen, tap Instant Charge.
  2. Tap the option at the top of the screen and choose:
    • Until Fully Charged: charges the car until it is full, then stops automatically.
    • Fixed Charge: charges a set amount of energy, for example 50 kWh.

The option in use is marked Applied.

To change the amount for Fixed Charge, tap Edit on the Fixed Charge card, move the slider to the amount you want (up to 100 kWh), then tap the checkmark.

Smart Charge

Smart Charge only charges the car when electricity is cheap, or at the times you choose.

  1. At the bottom of the screen, tap Smart Charge.
  2. Tap the option at the top of the screen and choose:
    • Lowest price: charges only during hours when the electricity price is at least 10% below the day's average price.
    • Scheduled Charge: charges only during the times you have set.

Set the times for Scheduled Charge

  1. Select Smart Charge, then tap the option at the top of the screen.
  2. On the Scheduled Charge card, tap Settings.
  3. Tap the hours when charging is allowed, in the Weekdays and Weekends columns. To select several hours at once, drag your finger over them. The selected time is shown as a block, for example 02:00–08:00.
  4. Tap Save.

Smart EV Balancing

Tap ••• in the top right corner and turn on Smart EV Balancing. The system then lowers the charging power of the car when the rest of your home uses a lot of power, so that the main fuse is not overloaded.

See also: See live power and today's usage · Device settings: an overview · Administrator and Guest: what each role can do

↑ Back to top

View your energy graphs

The energy graphs show how much energy your home used, how your battery charged and discharged, how much solar energy you produced, and how much power you took from and sent to the grid.

Who can do this: all Family members.

Open the graphs

  1. On the Home screen, tap the middle of the Family Realtime Power diagram. The device page opens.
  2. Tap the Usage Today card.

You can also open the same graphs from Family Settings: tap Energy Stats.

At the top there are four tabs: Usage (house icon), Battery, Solar (sun icon) and Grid (pylon icon).

Usage

Shows how much energy your home used in total (kWh) and the highest power it used at once (Power Peak). The graph has a line for each kind of load: KeepON Load, Property's load and Vehicle. Tap the round checkboxes under the graph to choose which of them are shown.

If you have third-party solar panels or wind turbines, Property's load shows the surplus production after your home's own use has been covered.

Battery

Battery-Net Stats shows the net energy of the battery, and how much it Discharged and Charged, in kWh. In the graph, the line goes up when the battery discharges and down when it charges.

  • Striped parts of the graph show Pre-Balancing: the system adjusts the battery power before a balancing task, to get the most benefit from it.
  • Power Level below shows the battery's charge level, in percent, over the day.

Solar

Solar Generation shows how much solar energy you produced (kWh) and the highest solar power (Power Peak). The graph has a line for each solar input (MPPT 1, MPPT 2, MPPT 3) and one for 3rd party power. Tap the round checkboxes under the graph to show only the inputs you choose.

3rd party power is shown if you have a solar inverter from another manufacturer in your home. Your Emaldo® system cannot communicate directly with that inverter, so this line only shows the solar power it exports: the surplus left after your home has used what it needs. The solar energy your home uses before that is not visible in this graph.

Grid

Grid-Net Stats shows the net energy to and from the grid, and how much you Imported and Exported, in kWh. In the graph, the line goes up when you import power and down when you export it.

See the details

Tap a graph and slide your finger along it to see the exact time and power at each point.

Choose the period

  • Tap the period in the top right corner, for example Day, and choose Day, Week, Month, Year or Lifetime.
  • Tap the arrows on the left and right to go to the previous or next period. The title shows which period you are looking at, for example Today or Yesterday.

See also: See live power and today's usage · See your green impact and savings · Check your battery packs

↑ Back to top

3. Grid Rewards

Grid Rewards: an overview

The Grid Rewards screen has everything about your Family's part in Grid Rewards: your program, your income, the hours your battery takes part, and your payment details.

Who can do this: all Family members can open Grid Rewards. Only administrators can change the settings.

Open Grid Rewards

On the Home screen, tap the Grid Rewards shortcut below the Family Realtime Power diagram.

What you see

See also: See your Grid Rewards income · Choose your Grid Rewards participation hours · Get to know the Home screen

↑ Back to top

Compare and switch your Grid Rewards plan

My Rewards Plan shows which Grid Rewards plan you have, compares the two plans, and lets you switch plan.

Who can do this: all Family members can see the plans. Only administrators can switch plan.

Open My Rewards Plan

  1. On the Home screen, tap the Grid Rewards shortcut.
  2. Tap your program at the top, for example AI + Flexible Grid Rewards.

At the top you see your current plan:

  • Flexible: your earnings are based on market prices, participation time, inverter size, number of batteries and household load.
  • Guaranteed: the contract period, for example Jun 30, 2026 – Jun 30, 2029. The plan is only available with 3 or more batteries, and pays you a fixed amount every month for 3 years.

Flexible and Guaranteed compared

Flexible Guaranteed
When your battery takes part You choose when 24 hours a day, 7 days a week
Earnings Change daily, based on market prices The same amount every month for 36 months
Batteries needed At least 1 At least 3
Battery quota Flexible, based on your preferences Fixed
Inverter power Full inverter power outside balancing periods A part of the battery and inverter capacity is always reserved
EV charging power Capped at 4 kW while balancing Up to maximum power when not balancing

Switch plan

  1. Tap Switch Plan at the bottom of the screen.
  2. Device Verification opens. The app checks that your system meets the requirements of the new plan, and a checkmark shows each requirement that is met. If a requirement is not met, you cannot switch to the new plan. For the Guaranteed plan, the requirements are:
    • an eligible country and electricity area
    • AI Mode turned on
    • at least 3 battery packs available
    • a fuse allocated per device of over 6 kW
    • a maximum device power of over 6 kW
  3. Tap Next.
  4. Read the message and tap Confirm. To keep your current plan, tap Cancel.
  5. Follow the instructions in the app to finish switching.

Good to know

  • The switch takes effect after 15 days in processing.
  • When you leave a plan, the change takes effect after the last balancing task has been completed.
  • You can always switch from Guaranteed to Flexible, also before the 36 months have passed.

See also: Grid Rewards: an overview · Choose your Grid Rewards participation hours · See your Grid Rewards income

↑ Back to top

See your Grid Rewards income

Grid Rewards Income shows how much your Family has earned through Grid Rewards, in total and per day.

Who can do this: all Family members.

Open Grid Rewards Income

On the Home screen, tap the Grid Rewards Income card at the top.

Income Overview

  • Total Income: everything you have earned through Grid Rewards so far.
  • Month-to-date Est.: the estimated income for the current month so far.

Estimated Income and Actual

The two tabs show your income for each day of the month:

  • Estimated Income: a calendar of the current month with the estimated income for each day. Today is highlighted, and a crown marks the day with the highest income so far. Below the calendar you see the total for the previous month, for example Oct 156.47 Kr. You cannot tap a day for details, or switch to another month.
  • Actual Income: the actual income, with a bar for each period. A crown marks the period with the highest income. Tap the menu in the top right corner to choose:
    • Year: the income for each month of one year. Use the arrows next to the year to see another year.
    • Lifetime: the income for each year since you started with Grid Rewards.

Good to know

  • The actual income is calculated after the end of each month, based on the real data and on how your system performed in the Grid Rewards program. Until it is ready, the month shows Calculating Your Earnings and ??? Kr under Actual Income. The numbers under Estimated Income may still change.
  • The payment for a month is processed on the 24th of the following month at the earliest.
  • Months without any income are not shown under Actual Income. This can happen, for example in the Flexible Grid Rewards program, where your system does not earn income every month.
  • Amounts are shown in your local currency, for example Kr (SEK) in Sweden.

See also: Get to know the Home screen · See your green impact and savings

↑ Back to top

Choose your Grid Rewards participation hours

Participation Hours sets when your battery is available for Grid Rewards. The system only uses your battery for frequency regulation during the hours you choose. The rest of the time, you are in control of it.

Note: You can only change Participation Hours in the Flexible Grid Rewards program. In the Guaranteed Grid Rewards program, your battery takes part all day, and the hours cannot be changed.

Who can do this: all Family members can see the participation hours. Only administrators can change them.

Open Participation Hours

  1. On the Home screen, tap the Grid Rewards shortcut.
  2. Tap Participation Hours.

At the top, the Setting guide lists things to remember, with a link to the Terms & Conditions. Below it you see your schedules, for example 00:00–24:00, Repeat: Everyday. Tap the pencil on a schedule to change it.

Add a schedule

  1. Tap + in the top right corner.
  2. Turn on All day, or turn it off and scroll the time wheels to set a start and end time, for example 00:00 – 23:59.
  3. Tap Repeat and choose the days of the week.
  4. Tap Confirm. To leave without saving, tap Cancel.

Delete a schedule

When you have more than one schedule, a bin icon is shown next to the pencil on each schedule.

  1. Tap the bin icon on the schedule you want to delete.
  2. Tap Delete to confirm. To keep the schedule, tap Cancel.

Good to know

  • The more hours your battery is available, the more you can earn.
  • During Grid Rewards events, the system uses any surplus energy to power your home. For more information, see the Terms & Conditions.
  • You always need at least one schedule. You can only delete a schedule when you have more than one.

See also: Grid Rewards: an overview · See your Grid Rewards income

↑ Back to top

Add or change your Facility IDs

Your Facility IDs, also called GSRN numbers, identify your home's connection to the electricity grid, like an address for energy. They are assigned automatically when your home is connected to the grid, or when solar panels or a battery are registered, so you do not create them yourself. Depending on the market, you may also see them called Meter ID or Installation ID: these all mean the same thing.

Emaldo needs your Facility IDs to connect to the right home in the energy system, to get accurate production and consumption data, and to use your system in the energy markets for Grid Rewards. Without them, Emaldo cannot connect your system to its platform: your Grid Rewards are paused, and in some markets the contract can end.

There are two, both 18-digit numbers:

  • Facility ID – Consumption (GSRN): the ID for the electricity your home imports from the grid. It is unique to your home, and you find it on your electricity invoice or in your electricity supplier's online portal.
  • Facility ID – Production (GSRN): the ID for the electricity sent back to the grid from your own production or storage, such as solar panels or your battery. You should have received it when your system was installed. If you do not have it, contact your local grid operator (DSO) or your installer. In the Netherlands, only the Consumption ID is needed.

Who can do this: all Family members can see the Facility IDs. Only administrators can add or change them.

See your Facility IDs

  1. On the Home screen, tap the Grid Rewards shortcut.
  2. Tap Facility ID.

Change your Facility IDs

  1. Tap the pencil in the top right corner.
  2. Type the new numbers.
  3. Tap Save. To leave without saving, tap the X in the top left corner.

Good to know

  • A home usually has one set of Facility IDs, linked to the main smart meter. Each Family can have only one set: one Consumption ID and one Production ID, however many devices are connected. If you have more than one meter, or more than one property, create a separate Family for each set of meters.
  • If you have a problem adding or changing your Facility IDs, contact help@emaldo.com.
  • To read more, tap Why do you need my Facility ID's? on the screen.

See also: Grid Rewards: an overview

↑ Back to top

Add or change your bank account

Your monthly Grid Rewards earnings are paid directly to your bank account. Each Family can have only one bank account.

Who can do this: all Family members can open Bank Account. Only administrators can change the details.

See your bank details

  1. On the Home screen, tap the Grid Rewards shortcut.
  2. Tap Bank Account.

To protect your details, they are partly hidden:

  • Name of Bank Account Holder
  • IBAN
  • Swift/BIC (optional)

Change your bank details

  1. Tap the closed-eye icon next to Bank Account Information.
  2. A verification code is sent to the email address of your Emaldo account. Enter the code on the Verification screen. A countdown shows how long the code is valid. If the time runs out, you can have a new code sent.
  3. Your full bank details are shown, and you can change them.
  4. Tap Save.

See also: Grid Rewards: an overview · See your Grid Rewards income · Your account

↑ Back to top

Change your electricity supplier

Your electricity supplier affects your Grid Rewards. Different suppliers let Emaldo take part in different grid services. Suppliers with the Premium label give Emaldo access to the full range of grid services, so your system can earn the most.

Who can do this: all Family members can see the electricity supplier. Only administrators can change it.

See your electricity supplier

  1. On the Home screen, tap the Grid Rewards shortcut.
  2. Tap Electricity Supplier.

Your current supplier is shown, for example Fortum Sverige AB.

Change your electricity supplier

When you have switched to a new electricity supplier and your new contract is active:

  1. Tap your current supplier.
  2. Read the message and tap Continue. To keep your current supplier, tap Cancel.
  3. Search for your new supplier, or scroll the list and tap it. Use the letters on the right to jump through the list. Then follow the instructions on the screen.

Good to know

  • Only choose the supplier on your electricity contract. If the information cannot be verified, you may have to pay back Grid Rewards you have received.
  • The list of suppliers depends on your country.
  • Choosing a supplier with the Premium label can maximise your earnings. To learn more, read Does your electricity supplier affect Grid Rewards earnings? in our help center.
  • Only the suppliers in the list can be used for Grid Rewards. If your supplier is not in the list, it cannot be used. You can also see the list of supported suppliers on emaldo.com.

See also: Grid Rewards: an overview · See your Grid Rewards income

↑ Back to top

Check or end your Grid Rewards contract

When you sign up to Grid Rewards, you sign a power of attorney. This is your contract with Emaldo: it lets Emaldo act for you and your system with the other parties in grid balancing. In Authorization Records you can see your contract and its status, read the contract documents, and end the contract.

Who can do this: all Family members can open Authorization Records. Only administrators can end the contract.

Open Authorization Records

  1. On the Home screen, tap the Grid Rewards shortcut.
  2. Tap Authorization Records.

Your contract is shown with its contract number and power of attorney. If the contract is not active yet, its status is shown after it. All records about your Grid Rewards contract are listed here, also new ones in the future.

What the status means

Status Plan What it means
No status Flexible and Guaranteed Your contract is active and you are earning Grid Rewards.
Pending Flexible and Guaranteed Emaldo cannot add your system to grid balancing yet. You are not earning yet.
Waiting Guaranteed Your contract starts on the 1st of the next month. You are not earning yet.
Suspended Flexible and Guaranteed Your system is not working as expected, for example it has been offline for 15 days. You are not earning, and payouts are stopped.

When your contract becomes active

  • Flexible: 3 full months after the day you signed up. You start earning in the 4th month.
  • Guaranteed: your contract shows Waiting, or first Pending and then Waiting, before the end of the month you signed up in. It becomes active on the 1st of the next month.

Read your contract documents

  1. Tap a record.
  2. Tap Power of Attorney to read the power of attorney you signed, or Emaldo Terms and Conditions to read the terms of the Grid Rewards program. To close the menu, tap Cancel.

End your Grid Rewards contract

  1. Tap Terminate at the bottom of the Authorization Records screen.
  2. The Terminate statement opens. It shows your name and address, Emaldo's company details, and the Family the contract covers (Family Name and Family ID). Read it carefully.
  3. Tap Agree and Sign, then follow the instructions on the screen.

When your contract ends depends on your plan:

  • Flexible: you can end your contract at any time. It ends 3 days after you ask, so that balancing tasks that are already planned can be completed.
  • Guaranteed: you can end your contract from 3 months after you signed up. It then ends 3 months after you ask.

Good to know

  • To change from one plan to the other, you do not need to end your contract: use Switch Plan. See Compare and switch your Grid Rewards plan.
  • A contract that has ended cannot be restarted. To take part again, sign up for a new Grid Rewards contract.
  • Emaldo bids for grid balancing with all its customers' systems together, and is approved to bid up to a set amount of power. If there is no room for your system yet, your contract shows Pending until there is.
  • A contract can stay Suspended for up to 3 months, counting the first 15 days. If the problem is fixed in that time and your system still meets the requirements, the contract becomes active again. If not, the contract ends.
  • To read more, see Check your Grid Rewards contract status in the Emaldo® App in our help center.

See also: Grid Rewards: an overview · Compare and switch your Grid Rewards plan · See your Grid Rewards income

↑ Back to top

4. Families and members

Switch between Families

If you have access to more than one Family, for example your home and your summer house, you can switch between them.

Who can do this: all Family members.

Steps

  1. On the Home screen, tap ☰ next to the Family name.
  2. Tap the Family you want to see. The Family you are viewing is marked with a checkmark.

From the same menu you can also:

See also: The My Families screen · Create a Family · Join a Family

↑ Back to top

The My Families screen

On the My Families screen you can see all the Families you have access to, switch between them and manage them.

Who can do this: all Family members. Some options are only for administrators.

Open My Families

  1. On the Home screen, tap ☰ next to the Family name.
  2. Tap Manage Families.

What you see

  • Current Family shows the Family you are viewing now, marked with a checkmark. Tap it to open Member Setting, rename it or quit it.
  • Family Management lists your other Families. Tap a Family to switch to it, rename it or quit it.
  • Tap the house icon with a plus in the top right corner to create a new Family. See Create a Family.

Options for your other Families

Tap a Family under Family Management to open its options.

  • Switch Family shows this Family on the Home screen.
  • Rename changes the name of the Family. Only administrators can rename a Family.
  • Quit removes the Family from your app. Read Quit a Family before you use it.
  • Cancel closes the menu without changing anything.

Options for the current Family

Tap the Family under Current Family to see the options for the Family you are viewing now. Switch Family is not shown here, because you are already viewing this Family. Instead you see:

  • Member Setting shows the members of the Family. Here you can add members, change their role and notifications, and remove them.
  • Rename changes the name of the Family. Only administrators can rename a Family.
  • Quit removes the Family from your app. Read Quit a Family before you use it.

See also: Switch between Families · Rename a Family · Quit a Family · Add a member to your Family

↑ Back to top

Rename a Family

Change the name of a Family, for example after you move.

Who can do this: administrators of the Family.

Steps

  1. On the Home screen, tap ☰ next to the Family name, then tap Manage Families.
  2. Tap the Family you want to rename, under Current Family or Family Management.
  3. Tap Rename.
  4. The current name is shown. Delete it and type the new name.
  5. Tap Confirm. To keep the old name, tap Cancel.

You can also rename the Family you are viewing from Family Settings: on the Home screen, tap the settings icon (the gear), tap the pencil next to the Family name, type the new name and tap Confirm.

See also: The My Families screen

↑ Back to top

Quit a Family

Quitting a Family removes it from your app.

Who can do this: all Family members.

Important: If you are the only administrator of the Family and you quit it, the Emaldo® devices in the Family are unbound from the Emaldo® monitoring system and factory reset. They then have to be set up again and added to a Family. Before you quit, make sure another member is an administrator. You can choose a member's role when you add them, or change it later in their settings. See Add a member to your Family and Change a member's role and settings.

If you are not the only administrator, quitting only removes the Family from your app. The devices and the other members are not affected.

Steps

  1. On the Home screen, tap ☰ next to the Family name, then tap Manage Families.
  2. Tap the Family you want to quit.
  3. Tap Quit.
  4. If you are the only administrator, a warning tells you that all devices will be unbound and need to be reset before they can be added again.
    • Tap Quit and Unbind Device to quit the Family and unbind its devices.
    • Tap Cancel to keep the Family and its devices as they are.

See also: Administrator and Guest: what each role can do · Change a member's role and settings · My devices were removed after I quit a Family

↑ Back to top

Administrator and Guest: what each role can do

Every Family member is either an Administrator or a Guest. A red ribbon with a star on the member's picture marks an Administrator, and a blue ribbon marks a Guest. To see the difference in the app, tap the current Family under Current Family, then tap Member Setting, where the What's the difference? screen is available.

What the member can do Administrator Guest
View the homepage widget ✓ ✓
View Power and Energy stats of the Power Station ✓ ✓
Set EV charging (when this feature is activated) ✓ ✓
Receive event notifications ✓ ✓
View more details of the Power Station ✓ –
Set up the Power Station ✓ –
Invite guests ✓ –
Invite administrators ✓ –
Rename the Family ✓ –
Remove members ✓ –

Good to know: There is no separate button to delete a Family. To remove a Family, an administrator taps it on the My Families screen and then Quit. If the only administrator quits, the Family's devices are unbound and factory reset. See Quit a Family.

See also: Add a member to your Family · Change a member's role and settings

↑ Back to top

Add a member to your Family

Give someone access to your Family, for example a partner or a family member.

Who can do this: administrators of the Family.

Steps

  1. On the Home screen, tap ☰ next to the Family name, then tap Manage Families.
  2. Tap the current Family, then tap Member Setting.
  3. Tap + in the top right corner.
  4. Choose the role of the new member:
    • Administrator can view all data, set up the Power Station, set EV charging, receive event notifications, and invite guests and administrators.
    • Guest can view the data, set EV charging and receive event notifications, but cannot change settings or invite members. See Administrator and Guest: what each role can do.
  5. The Share QR Code screen opens with a Family QR code for the new member. It shows the role you chose and the name of the Family.

Share the QR code with the new member in one of these ways:

  • Let them scan it directly from your screen.
  • Tap Save to System Album to save it as an image on your phone, then send the image to the new member. They scan it from their photo album with the picture icon in Join a Family.

The new member joins with the role you chose. For the steps on their side, see Join a Family.

Good to know

  • Each QR code can only be scanned once, and it expires after 60 minutes. If it expires before it is used, create a new one.
  • To add more people, create a new QR code for each person.
  • Anyone who scans the code first joins your Family with the role you chose, so only send it to the person you want to add.

See also: Join a Family · Administrator and Guest: what each role can do · The Family QR code does not work

↑ Back to top

Change a member's role and settings

Change a member's role, or how they get notifications.

Who can do this: administrators of the Family.

Steps

  1. On the Home screen, tap ☰ next to the Family name, then tap Manage Families.
  2. Tap the current Family, then tap Member Setting.
  3. Tap the member.

In the member list, a red ribbon with a star marks an Administrator and a blue ribbon marks a Guest. Your own account is marked me. Push under a name shows that the member gets push notifications.

When you tap a member, the User Setting screen opens.

  • Role: tap the role, for example Administrator, to change it to Administrator or Guest.
  • Push Notification, Receive these types of notifications and Message Push & Call control how the member is notified. See Choose which notifications a member gets.

See also: Choose which notifications a member gets · Remove a member from your Family · Administrator and Guest: what each role can do

↑ Back to top

Remove a member from your Family

Remove someone's access to your Family.

Who can do this: administrators of the Family.

Steps

  1. On the Home screen, tap ☰ next to the Family name, then tap Manage Families.
  2. Tap the current Family, then tap Member Setting.
  3. Tap the member you want to remove.
  4. Tap ••• in the top right corner.
  5. Tap Delete in the menu at the bottom of the screen. To keep the member, tap Cancel.

The member is removed from the Family and can no longer see or control it in the app.

See also: Add a member to your Family · Change a member's role and settings

↑ Back to top

5. Notifications

Choose which notifications a member gets

For each member of the Family, you can choose which notifications they get and how they get them.

Who can do this: administrators of the Family.

Open a member's notification settings

  1. On the Home screen, tap ☰ next to the Family name, then tap Manage Families.
  2. Tap the current Family, then tap Member Setting.
  3. Tap the member. The User Setting screen opens.

Push notifications

Push Notification turns push notifications from the app on or off for this member.

Notification types

Tap Receive these types of notifications to choose which notifications the member gets, and turn each type on or off:

  • System Notifications: general messages, for example about firmware updates, news about the app and Grid Rewards.
  • Device Exception Notifications: faults and errors from a device, the same events that are shown on the Event tab of the Event List. See See your Event List.

When both types are on, All Notifications is shown under the setting.

Text messages and phone calls

Message Push & Call sends notifications as text messages (SMS) and phone calls. The member must first verify their phone number in their own account: in Family Settings, they tap the profile icon in the top right corner, then Phone Setting. See Your account. Until they do, a warning is shown at the top of the User Setting screen and this option cannot be turned on.

See also: Change a member's role and settings · Administrator and Guest: what each role can do

↑ Back to top

See your Event List

The Event List shows what your devices have reported, for example that the battery is full or that a firmware update has been installed.

Who can do this: all Family members.

Open the Event List

On the Home screen, tap the Event List shortcut.

The Event List has two tabs:

  • Event: errors and faults reported by your devices. This tab is usually empty. If there is nothing to show, it says No data.
  • Notice: general messages, for example Battery Full and Firmware update succeeded.

Each entry shows what happened, the device, and the time and date. The newest entries are at the top.

Filter the list

If you have more than one device or Family, you can choose which events to see.

  1. Tap the filter icon in the top right corner.
  2. Under Device and Family, tap what you want to see.
  3. Tap Confirm.

To see everything again, tap Clear All, then Confirm.

Good to know

See also: Get to know the Home screen · Choose which notifications a member gets

↑ Back to top

6. Settings

Family Settings: an overview

Family Settings has all the settings for the Family you are viewing and for the devices in it.

Who can do this: all Family members. Some settings are only for administrators.

Open Family Settings

On the Home screen, tap the settings icon (the gear) in the top right corner. Family Settings opens. To go back to the Home screen, tap the house icon in the top left corner.

At the top

  • Family name: tap the pencil next to the name to rename the Family. See Rename a Family.
  • Location: the country and electricity price area of the Family, for example Sweden SE3. Tap it to change it. If your Family takes part in Grid Rewards, you cannot change the location: the app asks you to end Grid Rewards first. See Check or end your Grid Rewards contract.
  • Profile icon in the top right corner: opens your account. See Your account.
  • App Settings tab: settings for the app on your phone. See App Settings.

Shortcuts

Energy settings

  • Grid Rewards opens everything about your Grid Rewards program, the same screen as the Grid Rewards shortcut on the Home screen. See Grid Rewards: an overview.
  • Parallel Mode: lets up to three Emaldo® devices in your home work together as one system. It shows On or Off. See Use Parallel Mode with several devices.
  • Battery Strategies: how your battery charges and discharges: Emaldo AI Mode or Scheduled Mode, and Battery Emergency Charge. See Choose a battery strategy.
  • Energy Settings: solar panels with their own inverter, and selling electricity to the grid. It is the same screen as Energy Settings in the device settings. See Set up solar and selling to the grid.

Device Management

Lists the devices in the Family by type, for example Power Core 2.0. The label next to the name shows the device category, for example Energy. Tap a device type to see your devices of that type, then tap a device to open its settings. See Device settings: an overview.

Tap + in the bottom right corner to add a device. See Add a device.

Family

  • Member Setting shows how many members the Family has. Tap it to add, change or remove members. See Add a member to your Family and Change a member's role and settings.
  • Notifications Language: the language of the Family's push notifications and text messages (SMS). Tap it, choose a language and tap Save. You can choose Default, Dansk, Deutsch, English, Nederlands, Norsk, Polski, Slovenčina, Suomi, Svenska, Čeština or 简体中文 (Simplified Chinese).
  • Temperature Units: tap it and choose °C or °F.
  • User Guide: short tips in the app: how to improve the efficiency of solar generation, how to maintain battery health, and how to sell excess energy back to the grid. The same tips are in the device settings.

See also: Rename a Family · Add a device · Add a member to your Family · Change a member's role and settings

↑ Back to top

App Settings

App Settings has the settings for the app on your phone, such as its language and passcode lock, and information about the app.

Who can do this: anyone with the Emaldo® app.

Open App Settings

  1. On the Home screen, tap the settings icon in the top right corner.
  2. Tap the App Settings tab at the top.

Languages & Passcodes

  • App Language: the language of the app. Choose Auto detect or one of these languages: Dansk, Deutsch, English, Nederlands, Norsk, Polski, Slovenčina, Suomi, Svenska, Čeština or 简体中文 (Simplified Chinese).
  • App Passcode Lock: protect the app with a passcode, so it asks for it when the app is opened. Follow the instructions on the screen to set it up. When it is on, you can turn it off (Turn App Passcode Off), change it (Change App Passcode) and, on an iPhone, unlock the app with Face ID (Unlock with Face ID). After 5 wrong attempts in a row, you are logged out; when you log in again, you can set a new passcode.
  • App Version: the version of the app on your phone, for example 3.0.0. Support may ask for this when you contact them.

Information

  • About us opens the About us page on emaldo.com.
  • Help opens the Emaldo help center (help.emaldo.com), with articles for customers and installers, including this guide.
  • Privacy Policy opens Emaldo's privacy policy.

Good to know: App Language changes the language of the app on your phone. The language of the Family's notifications is set separately, under Notifications Language in Family Settings.

See also: Family Settings: an overview · Your account

↑ Back to top

Your account

In your account you can change your name, picture, email address, phone number and password, and log out.

Who can do this: anyone with the Emaldo® app, for their own account.

Open your account

  1. On the Home screen, tap the settings icon in the top right corner.
  2. Tap the profile icon in the top right corner. The User Setting screen opens.

Profile picture

Tap + in the middle, then Import from album to choose a photo, or Take photo to take one with your camera.

Username

Tap the pencil next to your name. Your username is unique and not case sensitive, and you can use it instead of your email address to log in. Type the new name and tap Save. This is also the name other Family members see in Member Setting.

Email address

Tap Mail Setting to see the email address of your account. To change it, tap Change the Binding and follow the instructions on the screen.

Phone number

Tap Phone Setting. A warning icon on it means that your phone number is not verified yet. You need a verified phone number to get notifications by text message and phone call. See Choose which notifications a member gets.

  1. Choose your country code, for example +46, and enter your phone number.
  2. Type the characters shown in the picture next to Verification code.
  3. Tap Next and follow the instructions on the screen.

Password

Tap Password. Enter your current password and tap Confirm. To see what you type, tap the eye icon. Then follow the instructions on the screen to set a new password.

My Families and User ID

  • My Families opens the My Families screen. See The My Families screen.
  • User ID: the unique ID of your account. Tap the copy icon next to it to copy it, for example when support asks for it. Copied is shown at the top of the screen.

Log out

Tap Logout. You are logged out straight away, without a confirmation, and the Login screen opens. To log in again, use your email address or username (Via Email or Username) or your phone number (Via Phone), and your password. If you have forgotten your password, tap Forget password?.

See also: Choose which notifications a member gets · The My Families screen · App Settings

↑ Back to top

Device settings: an overview

The device settings have the settings for one device, for example your Power Core 2.0.

Who can do this: administrators of the Family.

Open the device settings

You can open the device settings in two ways.

From the device page

  1. On the Home screen, tap the middle of the Family Realtime Power diagram. The device page opens.
  2. Tap ••• in the top right corner.

From Family Settings

  1. On the Home screen, tap the settings icon in the top right corner.
  2. Under Device Management, tap the device type, for example Power Core 2.0.
  3. A list of your devices of that type opens. Tap the device.

At the top

Device name: you can give your device a name of your own.

  1. Tap the pencil next to the device name.
  2. In Rename Accessory, type the new name.
  3. Tap Confirm. To keep the old name, tap Cancel.

Do not use personal or sensitive information in the name, such as names, phone numbers or addresses.

Shortcuts

4G Traffic Package

Your Emaldo® system has built-in 4G as a backup connection, so it stays online even when your Wi-Fi does not work. The card shows the status of the 4G package, for example Expired. Tap the card to renew it or see your orders. See Manage the 4G Traffic Package.

Settings

See also: See live power and today's usage · Check your battery packs · Family Settings: an overview

↑ Back to top

Check your security accessories

Security Accessories shows the status of the safety parts of your system: the fans inside the inverter and the water sensor.

Who can do this: administrators of the Family.

Open Security Accessories

  1. Open the device settings. See Device settings: an overview.
  2. Tap Security Accessories.

What you see

The accessories are grouped by battery cabinet, for example Cabinet 01.

  • Fans Pack 01, 02 and 03: the fans inside the inverter, which keep it cool.
  • Water Sensor: detects water in the battery cabinet. It sits at the bottom of the cabinet, under the lowest battery shelf.

Each accessory shows its status. Online means the accessory is working normally.

Good to know: If an accessory shows a different status, contact support.

See also: Device settings: an overview · Check your battery packs

↑ Back to top

Manage the 4G Traffic Package

Your Emaldo® system has built-in 4G, so it stays online even when your Wi-Fi does not work. The 4G connection is a backup: we recommend connecting your system to the internet with a network cable (LAN) or Wi-Fi.

Who can do this: administrators of the Family.

Good to know

  • Every Emaldo® unit comes with 30 days of free 4G. The free period starts automatically when the unit is installed.
  • When the free period or a paid package ends, the package shows Expired. You do not need to renew it as long as your system is connected by cable or Wi-Fi. Renew it if you want 4G as a backup.
  • There are no limits on the 4G data. All the data the system uses is included.
  • Wi-Fi is used first. The system switches to 4G automatically when the Wi-Fi signal is weak or lost.
  • A package cannot be moved to another device or Family. To use 4G on a new device or Family, cancel the package and sign up again with the new device or Family.

Open the 4G Traffic Package

From the device settings:

  1. Open the device settings. See Device settings: an overview.
  2. Tap the 4G Traffic Package card.

From the Home screen:

  1. Tap the Prime Services shortcut. It lists your devices with the status of their 4G package, for example Expired.
  2. Tap your device, for example Power Core 2.0.

The screen shows your device and the status of its 4G package, for example Expired.

Renew the package

  1. Tap Renew.
  2. Choose 365 Days or 30 Days. The prices are shown in your local currency.
  3. Under Choose a Device, check that the right device is selected.
  4. Tap Renew and complete the payment. The package is an in-app purchase, so you pay with the payment method linked to your Apple or Google account, for example Apple Pay or Google Pay.

By renewing, you accept the Service Terms and the Privacy Policy, which are linked on the screen.

Use a redemption code

If you have a redemption code for the 4G package:

  1. On the Renew screen, tap Redeem in the top right corner.
  2. Enter the code, or tap the scan icon in the field to open the camera and scan the code's QR code.
  3. Tap Confirm.

See your orders

On the 4G Traffic Package screen, tap the list icon in the top right corner. Orders shows your earlier 4G packages, including the free trial.

See also: Device settings: an overview

↑ Back to top

Change the screen brightness and sounds

Set how bright the screen on your Emaldo® unit is, and which sounds the unit makes.

Who can do this: administrators of the Family.

Open Brightness & Sound

  1. Open the device settings. See Device settings: an overview.
  2. Tap Brightness & Sound.

What you can change

  • Screen Brightness: drag the slider between 0% and 100% to set how bright the backlight of the screen on the unit is. The value you chose is shown on the right. At 0% the backlight is off, but the information on the screen is still visible, because it is an e-ink screen.
  • General System Sounds: when this is on, the unit makes sounds for things like restarting, resetting and Bluetooth pairing.
  • Alarm Sounds: when this is on, the unit makes a sound to signal an error.

Good to know: If you turn off Alarm Sounds, the unit no longer makes a sound when there is an error.

See also: Device settings: an overview

↑ Back to top

Set the main fuse size

In Total Load Settings you tell your Emaldo® system how big the main fuse (or main circuit breaker) of your home is. The system uses this limit for the total import and export settings, Smart EV Balancing and Peak Shaving, so that your main fuse is not overloaded.

Who can do this: administrators of the Family.

Open Total Load Settings

  1. Open the device settings. See Device settings: an overview.
  2. Tap Total Load Settings. The Main Fuse Specification screen opens.

Choose your main fuse size

  1. On the left, tap the group your main fuse belongs to:
    • Lower ratings: 16 A to 63 A
    • Medium ratings: 80 A to 630 A
    • Higher ratings: 700 A to 3150 A
  2. Tap your main fuse size, for example 20A - 13kW. A checkmark shows the size you chose, and Current Fuse Limit at the top shows it in kW.
  3. Tap Save in the top right corner.

If your exact fuse size is not in the list, choose the highest value that is lower than your actual fuse size. Some groups are longer than the screen; scroll down to see all sizes.

Important: Make sure you choose the right fuse size. If it is set wrong, the system can overload your fuses so that they blow.

Good to know: If you are not sure how big your main fuse is, check your electricity contract or ask your electrician or installer.

See also: Device settings: an overview · Charge your electric vehicle

↑ Back to top

Set up solar and selling to the grid

In Energy Settings you tell your Emaldo® system about solar panels that have their own inverter (third-party PV), and choose whether to sell excess electricity to the grid. The settings are the same for the Emaldo® Power Core, Power Store and Power Sense.

Who can do this: administrators of the Family.

Open Energy Settings

  1. Open the device settings. See Device settings: an overview.
  2. Tap Energy Settings.

Third-Party PV

Turn on Third-Party PV if you have solar panels connected through another manufacturer's inverter instead of directly to your Emaldo® system. This needs a smart meter that works normally and a normal grid connection. If you use Parallel Mode and a third-party solar system is connected, Third-Party PV must be turned on. See Use Parallel Mode with several devices.

Good to know: Because the Emaldo® Power Store has no solar inputs (MPPTs), it cannot produce solar energy, so it cannot export solar energy either. It can only export battery power, with Sell Energy Manually.

Sell Back to Grid

Turn on Sell Back to Grid to sell your excess electricity to the grid. If you use third-party PV, this can affect how much electricity the whole house sells.

When Sell Back to Grid is on, two more switches appear:

  • Sell Limit: turn it on to limit how much energy you export to the grid. If you use third-party PV, it can override this setting.
  • Sell Energy Manually: turn it on to sell energy from your battery to the grid. This is about battery power, not solar power.

All settings in Energy Settings are simple on/off switches.

See also: Set the main fuse size · See your green impact and savings · Device settings: an overview

↑ Back to top

Choose a battery strategy

Battery Strategies decides how your battery charges and discharges. You can let Emaldo AI Mode do it automatically, or follow a schedule.

Who can do this: administrators of the Family.

Open Battery Strategies

  1. On the Home screen, tap the settings icon (the gear) in the top right corner.
  2. Tap Battery Strategies.

In app 3.0.0, this is the only way to open Battery Strategies. The strategy in use is marked Applied.

The strategies

  • Emaldo AI Mode: follows electricity prices and takes your solar production and battery level into account, so that the battery charges and discharges in the most profitable way. Tap Settings on the card to see Emaldo AI's plan and change its settings. See See what Emaldo AI plans for your battery.
  • Scheduled Mode: charges and discharges the battery according to a schedule. See Use Scheduled Mode.

Battery Emergency Charge

Use Battery Emergency Charge to charge the battery for a set period in special situations, for example when a storm is expected. While it is on, it overrides the charging rules of the strategy you have chosen. The emergency charge applies only during the period you set.

  1. In Battery Strategies, turn on Battery Emergency Charge. The period is shown under Start and End, for example Now – Nov 6, 05:27.
  2. To change the period, tap the pencil icon on the right. Tap the start or the end, choose the date, hour and minute, and tap Confirm.
  3. To stop emergency charging before the end, turn off Battery Emergency Charge.

See also: Family Settings: an overview · See live power and today's usage · Use Peak Shaving

↑ Back to top

See what Emaldo AI plans for your battery

When you use Emaldo AI Mode, the Emaldo AI screen shows the expected solar production and electricity prices, and when Emaldo AI plans to charge and discharge your battery.

Who can do this: administrators of the Family.

Open Emaldo AI

  1. Open Battery Strategies. See Choose a battery strategy.
  2. On the Emaldo AI Mode card, tap Settings.

Solar Generation at the top shows how much solar energy is expected in the period the graph shows, for example 9,6 kWh.

Read the graph

The graph always starts now and runs until the end of the next day, usually midnight. The sun and moon icons under it show sunrise and sunset. Tap the buttons under the graph to choose what it shows:

  • Solar: the expected solar production (yellow).
  • Price: the electricity price. The lowest and highest prices are marked Price Bottom and Price Peak.
  • Price Level: the coloured background shows how high the price is compared with the rest of the period shown.
  • Charge / Discharge: the bar along the top of the graph shows what the battery is planned to do: charge, discharge to cover your home's use, or do nothing. Emaldo AI plans this ahead, based on electricity prices, possible grid balancing, the expected solar production if you have solar panels, the weather, and how much electricity your home is expected to use. Your Peak Shaving settings are taken into account too.

See the plan for a time slot

Tap the blue e logo on the right side of the graph to show more information above the graph. Tap anywhere on the graph to see the details for that 15-minute slot:

  • the time, for example 11:15–11:30
  • what Emaldo AI plans to do, for example Battery Discharge, and why
  • the expected solar production and the market price in that slot

See a larger graph

Tap the arrows in the circle above the top right corner of the graph. The graph opens in landscape, so it is larger. Tap X to close it.

More settings

Tap ••• in the top right corner:

  • Manual Override: choose yourself what the battery does in a time slot, and see the battery ranges. See Override Emaldo AI for a time slot.
  • Emaldo PV Priority: how your solar power is used.
    • Follow Emaldo AI: Emaldo AI decides.
    • Load First: your solar power runs your home first, and the excess charges the battery.
    • Charge Battery First: your solar power charges the battery first, and the excess runs your home.
  • Location: where your system is, shown as a town. Emaldo AI uses it for its predictions.

To change the location, tap Location. Changing it makes Emaldo AI recalibrate, so its predictions are less accurate for about 7 days. Tap Got It. If you are near your system, tap Confirm, allow the app to use your phone's location and follow the instructions on the screen. The town under Location is then updated. If you are not near your system, tap Set later in AI Mode.

After you change Manual Override, Emaldo PV Priority or Location, Initialize appears in the top right corner, next to •••. Tap Initialize to confirm your changes.

Send feedback on AI Mode

The round icon in the bottom right corner opens Report, where you can tell Emaldo what you think of AI Mode. Tap a ready-made reason, for example Utility too high, or write your own under Other feedback. This feature is still being developed.

See also: Choose a battery strategy · View your energy graphs

↑ Back to top

Override Emaldo AI for a time slot

With Manual Override you can choose yourself what the battery does in a 15-minute time slot, instead of following Emaldo AI's plan. You can also see the battery ranges that Emaldo AI works with, and change their limits.

Who can do this: administrators of the Family.

Open Manual Override

  1. Open the Emaldo AI screen. See See what Emaldo AI plans for your battery.
  2. Tap ••• in the top right corner, then Manual Override.

Nothing changes until you tap Save in the top right corner. To leave without saving, tap X.

Choose a time slot and an action

  1. Drag the white selector on the graph to the 15-minute slot you want to change. The far left of the graph is the current slot. The card at the top shows what Emaldo AI plans for the slot, and why.
  2. Under the slot's tab, for example 01:45–02:00, choose an action:
    • Charge With Grid: charge the battery from the grid. Under When Battery <, choose up to which level it charges, for example 62% or 100%.
    • No Charge Nor Discharge: the battery stands by. Solar power charges the battery or runs your home, depending on your PV priority, and the grid covers the rest. See See what Emaldo AI plans for your battery.
    • Battery Discharge: use the battery to run your home. Under When Battery >, choose down to which level it discharges, for example 62% or 13%.
  3. Tap Save.
  4. On the Emaldo AI screen, tap Initialize in the top right corner to confirm the change.

The slot is marked (Edited). On the graph, the marker shows an arrow: up for discharge, down for charge.

Some examples of when each action can help:

  • Charge With Grid: there is no solar power, the battery is nearly empty, or grid power is cheap, for example at night.
  • No Charge Nor Discharge: you want to pause the battery for a while, or exporting does not pay, for example when feed-in prices are negative.
  • Battery Discharge: electricity prices are high, or there is little solar power.

Good to know

  • If you choose the current slot, the system acts straight away, and Emaldo AI learns from your choice.
  • When the battery reaches the level you chose, it goes to standby for the rest of the slot.
  • The best time to plan overrides is after 15:00, when the prices for the next day are known.
  • You can override several time slots.

Battery ranges

Tap the Battery Range tab to see how Emaldo AI divides your battery. The bar shows the ranges from empty (left) to full (right). Swipe the card above the bar to see each range, with its size in kWh and what the battery does in it.

Range Colour What the battery does
Battery Protection red When the system is connected to the grid, it starts emergency charging. The inverter is turned off, so the battery does not run your home.
Low Battery Warn orange When the system is connected to the grid, it starts emergency charging. During a power cut, the battery can still run your home.
Emergency Reserve yellow Charges as much as possible to keep a reserve for power cuts, except when the price is very high.
Smart Reserve green Charges from the grid when the price is more than 10% below average. Runs your home when the price is less than 5% below average, or higher.
Plenty Energy turquoise Works like Smart Reserve, and the battery may also export energy to the grid.

Emaldo AI sets the limits between the ranges, for example 2%, 7%, 13% and 62%. The top of Emergency Reserve (13%) and the top of Smart Reserve (62%) are the levels you can choose in Charge With Grid and Battery Discharge.

Change the limits yourself

  1. On the Battery Range tab, tap AI Config in the bottom right corner, then Edit Locally.
  2. Drag the left handle to change the top of Emergency Reserve, and the right handle to change the top of Smart Reserve.
  3. Tap Save.
  4. On the Emaldo AI screen, tap Initialize in the top right corner to confirm the change.

The corner now shows Customized. To let Emaldo AI set the limits again, tap Customized, then Follow Dynamic AI Config.

See also: See what Emaldo AI plans for your battery · Choose a battery strategy

↑ Back to top

Use Scheduled Mode

In Scheduled Mode the battery follows a fixed schedule instead of Emaldo AI: it charges from the grid and discharges at the hours set in the schedule.

Who can do this: administrators of the Family.

Switch to Scheduled Mode

  1. On the Home screen, tap the settings icon (the gear) in the top right corner.
  2. Tap Battery Strategies.
  3. Tap the Scheduled Mode card.
  4. Tap the tick on the right side of the card to confirm.

To see the schedule, tap Settings on the Scheduled Mode card.

Read the schedule

There is one schedule for Weekdays and one for Weekends. Tap a tab to see it.

The schedule shows the day from 00:00 to 24:00, hour by hour:

  • On the left, under Charge with grid power, a bar shows that the battery charges from the grid in that hour. The length of the bar shows the level chosen for that hour under When Battery <: a short yellow bar up to the top of Emergency Reserve (for example 32%), a longer green bar up to the top of Smart Reserve (for example 71%), and the longest bar up to 100%.
  • On the right, under Battery Discharge, a bar shows that the battery discharges to run your home in that hour. The length of the bar shows the level chosen for that hour under When Battery >: a short turquoise bar down to the top of Smart Reserve (for example 71%), and a longer bar down to the top of Emergency Reserve (for example 32%).

The bar at the bottom shows your battery ranges, for example Smart Reserve: 32% – 71% (6.5 kWh).

Change the schedule

  1. Tap ••• in the top right corner, then Edit Battery Range.
  2. Tap Weekdays or Weekends, then tap the square in the middle of the screen for the hour you want to change.
  3. Choose what the battery does in that hour:
    • Charge with grid power: under When Battery <, choose up to which level it charges, for example 32%, 71% or 100%.
    • No Charge Nor Discharge: the battery neither charges from the grid nor discharges.
    • Battery Discharge: under When Battery >, choose down to which level it discharges, for example 32% or 71%.
  4. Tap Confirm.
  5. To change the battery ranges, drag the handles on the bar at the bottom, in the same way as in Manual Override. See Override Emaldo AI for a time slot.
  6. Tap Save.

When the battery reaches the level you chose, it stops and stands by: your home uses grid power, and solar power charges the battery.

Emaldo PV Priority

Tap ••• in the top right corner, then Emaldo PV Priority, and choose Load First or Charge Battery First. In Scheduled Mode there is no Follow Emaldo AI option. For what the options do, see See what Emaldo AI plans for your battery.

Good to know

  • Emaldo recommends Scheduled Mode if you have a fixed electricity price, and Emaldo AI Mode if your price changes during the day.
  • If your Family has a Guaranteed Grid Rewards contract, you cannot switch to Scheduled Mode, because the contract requires Emaldo AI Mode. The app asks you to end the contract first. See Check or end your Grid Rewards contract.

See also: Choose a battery strategy · Override Emaldo AI for a time slot

↑ Back to top

Use Parallel Mode with several devices

Parallel Mode lets up to three supported Emaldo® devices in your home work together as one system. The devices share information and are managed together in the app. When Parallel Mode is on, your devices:

  • do not work against each other
  • make better use of your solar energy
  • are less likely to exceed the limit of your home's main fuse

Who can do this: administrators of the Family. Emaldo recommends that a professional installer checks your home and sets up Parallel Mode on site.

How Parallel Mode works

  • Parallel Mode off: each device works on its own.
  • Parallel Mode on: your supported devices work as a group. The main device (Master in the app) is the device connected to your home's smart meter with a cable. It controls the other devices (Slaves in the app).
Device Works in Parallel Mode?
Power Core 2.0 Yes
Power Store Yes
Power Core 1.0 No, it keeps working on its own with its own settings
Power Pulse No, it keeps working on its own with its own settings

If none of your devices support Parallel Mode, the app tells you that it cannot be turned on.

A Power Core 2.0 or Power Store can leave the group for a while if it is offline, switched off or taking part in grid balancing. During that time you may not be able to control it from the app. It rejoins the group automatically.

What your home needs

Your installer checks that your home meets these requirements:

  • One smart meter: only one smart meter is connected, and the main device is connected directly to it. If you have both a Power Core 2.0 and a Power Store, the Power Core 2.0 should be the main device.
  • Fuse limit: the combined inverter capacity of your devices does not exceed the size of your home's main fuse.
  • Correct wiring: every device is connected to the same phases in the same order (L1 to L1, L2 to L2, L3 to L3). If not, the readings can be wrong and the devices may not work together properly.
  • Solar panels: solar panels are connected through a third-party inverter, not directly to your Emaldo® devices. If a third-party solar system is connected, Third-Party PV must be turned on in Parallel Mode.
  • No more than three devices in one parallel system.
  • Same Family: all devices are in the same Family in the app and installed at the same address.
  • Same network: all devices are connected to the same router, preferably with a network cable (Ethernet). Avoid Wi-Fi or 4G if you can. If you use more than one router, the devices may be wrongly detected as being on the same network.

If a device is in another Family, you can move it yourself: factory reset it, then add it again to the right Family. To factory reset a device, press and hold its IoT button for about 10 seconds, until you hear three beeps. The IoT button is the small grey button marked IoT, under the cover on the right side of the unit, next to the big red power button. The device restarts and is ready when you hear two more beeps, which can take up to 3 minutes. Then add it to the right Family. See Add a device.

Important: moving a device to another Family deletes its history and its Grid Rewards registration, because Grid Rewards is linked to the Family, not to the device. Your 4G package is not affected.

Before you turn it on

  • Your energy history is deleted. Past energy statistics for all devices are cleared when Parallel Mode is turned on, and again when it is turned off. They cannot be recovered.
  • All devices use the same settings. Battery strategy, Family total load (main fuse size), Peak Shaving and energy settings are shared by all devices.
  • Setup takes time. The devices usually need up to 30 minutes to connect to each other. Until then, each device works on its own.

Turn on Parallel Mode

Your installer normally does this for you.

Step 1: Open Parallel Mode. On the Home screen, tap the settings icon (the gear) in the top right corner, then tap Parallel Mode. The first time, the app shows a short introduction. Then tap the Parallel Mode switch.

Step 2: Go through the checks. The app asks you to confirm three things:

  1. Meter Wiring: your installer has confirmed that the energy meter is wired correctly. Tap Check Completed.
  2. Network: all devices use a network cable and are connected to the same router. Tap Network Verified.
  3. Device Count: Parallel Mode supports up to three devices. Tap I Understand, Continue.

The app warns you if it finds a problem, for example a device that does not use a network cable, or more than three devices.

Step 3: Confirm that your energy history will be deleted. Type your Family name exactly as shown on the screen. You can tap the copy icon next to the name. Tap Confirm.

Step 4: Choose the shared settings. Tap Go Settings and choose the settings all devices will use:

  1. Battery Strategies: choose Emaldo AI Mode or Scheduled Mode. See Choose a battery strategy. Tap Next.
  2. Family Total Load: choose the size of your home's main fuse (see the table below). If your size is not listed, choose the highest value that is lower than your actual size. See Set the main fuse size. Tap Next.
  3. Peak Shaving: turn it on or off. To copy the settings from one of your devices, tap Select Device to Import. You can also finish this later in the settings. Tap Next. Peak Shaving is currently intended for Swedish system owners only. See Use Peak Shaving.
  4. Energy Settings: turn Sell Back to Grid on or off. Turn on Third-Party PV if a third-party solar system is connected in your home; this is required in Parallel Mode. See Set up solar and selling to the grid. Tap Submit.
Main fuse Family total load
16 A 11 kW
20 A 13 kW
25 A 17 kW
32 A 22 kW
40 A 27 kW
50 A 34 kW
63 A 43 kW

Step 5: Turn on Parallel Mode. Check your settings and tap Enable. Then tap Get Started.

After Parallel Mode is turned on

  1. The devices connect to each other. This usually takes up to 30 minutes. It can take longer if a device is updating, offline or has network problems; setup then continues automatically.
  2. All devices restart to connect to the main device. If a device does not restart, the app tells you. See Troubleshooting below.
  3. Your energy history is cleared in the app.

Keep all devices switched on and connected to the network while they connect, and do not restart them yourself. If Parallel Mode is still not active after 24 hours, contact Emaldo Support.

On the device screen: only Power Core devices have a screen; Power Store does not.

  • Power Core 2.0 as the main device: the screen shows the combined data for all your devices.
  • Power Core 2.0 as one of the other devices: the screen shows Parallel Connected instead of its own power.
  • Power Core 1.0: it does not support Parallel Mode, so its screen still shows its own power.

Adding a new device: one parallel system can have up to three devices. If Parallel Mode is on, the app applies the Family's shared settings to the new device automatically. If Parallel Mode is off, or there is no main device, you choose the battery, fuse and energy settings at the end of the setup. See Add a device.

Turn off Parallel Mode

Your installer normally does this for you. When Parallel Mode is turned off, your energy history is deleted again, and each device goes back to its own settings.

  1. On the Home screen, tap the settings icon (the gear) in the top right corner, then tap Parallel Mode.
  2. Tap the Parallel Mode switch.
  3. Type your Family name exactly as shown on the screen and tap Confirm.
  4. Tap Turn Off. To keep Parallel Mode on, tap Cancel.

Troubleshooting

  • The app says a device failed to restart: tap Got It. Then briefly press the IoT button (1–2 seconds) on the device named in the message. Do not hold it for 10 seconds or more, as this factory resets the device. Until the device restarts, it works on its own.
  • The app says Parallel mode setup incomplete: your system has no main device. This can happen if the main device has not been identified yet, or if the main device or all devices have been removed. The app sends a notification after 20 minutes, and shows the message again every 24 hours until it is fixed. Until then, each device follows its own fuse settings. Ask your installer to check that your installation meets all the requirements.
  • A device has left the group for a while: a device that is offline, switched off or taking part in grid balancing works on its own for a while. No action is needed: it rejoins automatically.
  • Parallel Mode is still not active after 24 hours: contact Emaldo Support.

Need more help? Contact your installer or Emaldo Support at help@emaldo.com, or call the technical support line for your country, 09:00–15:00 (CET in winter, CEST in summer):

Country Technical support
Sweden +45 92 45 45 84 (currently a Danish number)
Denmark +45 78 75 95 63
Finland +358 8000 59 19
Netherlands +31 970 1025 0052
Czechia +420 910 929 444

See also: Family Settings: an overview · Set the main fuse size · Set up solar and selling to the grid · Use Peak Shaving · Choose a battery strategy

↑ Back to top

Advanced Settings: network, firmware and restart

Advanced Settings shows how your Emaldo® unit is connected to the internet and information about the unit. Here you can also change the Wi-Fi network and restart the inverter.

Who can do this: administrators of the Family.

Open Advanced Settings

  1. Open the device settings. See Device settings: an overview.
  2. Tap Advanced Settings.

Network

  • Current Network: the Wi-Fi network the unit is connected to.
  • WiFi Signal: how strong the Wi-Fi signal is at the unit, for example Strong (-60). The number is the signal strength in dBm: the closer to 0, the stronger the signal.
  • WiFi IP Address and WiFi MAC Address: the unit's addresses on your network. Support or your internet provider may ask for them.
  • Change Network: connect the unit to a different Wi-Fi network. See Change the Wi-Fi network below.

Network cable (LAN): there are no settings for a network cable, here or anywhere else in the app. The unit uses a network cable automatically as soon as it is connected. The device page shows which connections the unit uses. See See live power and today's usage.

Change the Wi-Fi network

Your phone connects to the unit over Bluetooth to change its Wi-Fi network, so you need to be near the unit.

  1. In Advanced Settings, tap Change Network.
  2. Make sure the unit is turned on. Hold your phone close to it until the Bluetooth icon blinks on the unit's screen.
  3. Tap Connect.
  4. Follow the instructions in the app.

Device information

  • Device ID: the unique ID of your unit. Your installer or the Emaldo Support Line may ask for it when you need help. See Find your Device ID.
  • Product Name: the type of unit, for example Power Store.
  • Firmware Version: the version of the software on the unit, for example v2.30.0. Tap it to see whether the firmware is up to date, for example The current version is up to date.

Important: Have your Device ID ready when you contact your installer or the Emaldo Support Line. It is the quickest way for them to find your unit and help you.

Restart Inverter

  1. Tap Restart Inverter.
  2. In the menu at the bottom of the screen, tap Restart Inverter again to confirm. To keep the inverter running, tap Cancel.

The restart takes about 2–3 minutes. Your home keeps its power from the grid during the restart.

Important: If there is a power cut and your home is running on the battery (backup), the power from the battery stops during the restart.

Delete the unit from the Family

Tap ••• in the top right corner, then Delete, and follow the instructions on the screen. The unit is removed from the Family.

Important: If you are the only member of the Family, deleting the unit also resets the inverter to its factory settings. It then has to be set up again as a new unit. See Add a device.

See also: Device settings: an overview · Manage the 4G Traffic Package

↑ Back to top

Use Peak Shaving

Some electricity network companies (distributors) charge extra fees when your home uses a lot of power at the same time. With Peak Shaving, your Emaldo® system helps you avoid these fees: during periods of high energy use, it limits battery charging, lets the battery supply power to your home, or both, so that less power is taken from the grid. Peak Shaving is currently intended for Swedish system owners only.

Who can do this: administrators of the Family.

Turn on Peak Shaving

  1. Open the device settings. See Device settings: an overview.
  2. Tap Peak Shaving.
  3. Turn on Peak Shaving. The first time you set up Peak Shaving, a short Power Usage Evaluation starts: two questions, then recommended settings. It is not shown again after that.
  4. Step 1: answer whether you have a Backup Kit (the Keep On Kit) installed with your system. Tap Yes or No.
  5. Step 2: answer whether you regularly use several high-power appliances at the same time, for example a washing machine, dishwasher, heat pump and EV charging. Tap High Overload Risk if you do, or Normal Overload Risk if you don't.
  6. Recommended settings: based on your answers, the app suggests how much of your battery to reserve for peak shaving. The bar shows two parts. Tap a part of the bar to see what it means:
    • Fixed Peak Reserve (blue), for example 8 kWh: this energy is reserved and only used to reduce the power taken from the grid during peak events. Afterwards it is recharged, ready for the next peak.
    • Flexible Peak Reserve (green), for example 1.9 kWh. Reserving too much energy reduces your system's balancing capability and your potential earnings.
  7. Tap Create Schedule Now. The Schedule screen opens. See Create a Peak Shaving schedule below.

Create a Peak Shaving schedule

A schedule tells the system when to keep your power use below a set limit.

  1. Power Peak: in the field at the top right, enter the most power, in kW, your home should take from the grid during the scheduled time.
  2. Choose when the schedule applies:
    • Turn on All day to use it for the whole day, or
    • Scroll the hour and minute wheels to set a start and end time, for example 00:00 – 23:59.
  3. Tap Repeat and choose the days of the week.
  4. Tap Confirm. To leave without saving, tap Cancel.

Good to know: Peak Shaving uses the main fuse size you set in Total Load Settings. Make sure it is set correctly. See Set the main fuse size.

See also: Set the main fuse size · Charge your electric vehicle · Device settings: an overview

↑ Back to top

7. Troubleshooting

Find your Device ID

The Device ID is the unique ID of your Emaldo® unit. Your installer or the Emaldo Support Line will often ask for it when you need help. Having it ready is the quickest way for them to find your unit.

Who can do this: administrators of the Family. If you are a Guest, ask an administrator of your Family for the Device ID.

Steps

  1. On the Home screen, tap the middle of the Family Realtime Power diagram. The device page opens.
  2. Tap ••• in the top right corner. The device settings open.
  3. Tap Advanced Settings.
  4. Your Device ID is shown next to Device ID. Tap it to copy it, so you can paste it into an email or a message.

Good to know

  • You can also open the device settings from Family Settings: tap the settings icon on the Home screen, then under Device Management tap the device type and then your device.
  • Copy the Device ID, write it down, or take a screenshot of it, so you have it ready when you contact your installer or the Emaldo Support Line.

See also: Advanced Settings: network, firmware and restart · Device settings: an overview

↑ Back to top

The Family QR code does not work

A Family QR code can only be scanned once, and it expires 60 minutes after it was created. If the code does not work:

  • Ask the administrator who shared it to create a new code. Each person needs their own code. See Add a member to your Family.
  • Make sure you scan it from Join a Family (the screen titled Scan the Family QR Code), not from Start Adding a Device (Scan the Device QR Code).
  • You can have access to up to 9 Families.

See also: Join a Family · Add a member to your Family

↑ Back to top

My devices were removed after I quit a Family

If you were the only administrator of a Family and you quit it, the Emaldo® devices in the Family were unbound from the Emaldo® monitoring system and factory reset. To use them again, they have to be set up again and added to a Family.

To prevent this, make another member an administrator before you quit. See Change a member's role and settings.

See also: Quit a Family · Add a device

↑ Back to top

The installer cannot add my device

Your installer hands the device over by scanning a QR code from your app. That code can only be scanned once, and it expires 60 minutes after it was created.

  • If it has expired or already been used, create a new one: tap Start Adding a Device, then Add a device from installer.
  • Make sure you share the code from Add a device from installer. The QR code from Member Setting adds a person to your Family, not a device.

See also: Get a device from your installer · Add a member to your Family

↑ Back to top

Related to

Related articles