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[Professional Installer Only] Network connection Troubleshooting Guide for Your Emaldo® System

Updated
⚠️ WARNING: This article is intended for qualified professional electrical installers ONLY.

System owners (consumers) should NOT follow these instructions. Improper installation or handling of electrical equipment can result in serious injury, fire, or damage to your system and loss of warranty. If you are a system owner and need assistance, please contact your Emaldo® installer directly.

Please open the small door located on the top right side of the cabinet.

Facing the Emaldo® Power Core, you will find the cable cover on the right-hand side of the system.

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Unscrew the two screws securing the cover over the cables using a Torx 10 screwdriver.
This will provide access to the buttons.

⚡ Before You Begin: Quick Tip

In many cases, WiFi connection issues can be resolved with a simple reboot:

1. Turn off your Emaldo unit by pressing and holding the big red power button for a few seconds. Then also turn off your router, Wi-Fi extender, or mesh system.
2. Wait at least 5 minutes.
3. Turn everything back on. Start your Emaldo unit by pressing and holding the big red power button for a few seconds, then turn on your router, Wi-Fi extender, or mesh system.

If the issue continues, please follow the full step-by-step guide below.

📶 Step-by-Step: Reconnecting WiFi on Your Emaldo Unit

1. Press the IoT Button

  • Briefly press the IoT button for 1–2 seconds.
  • You should hear a single beep.

⚠️ Do not hold the button for more than 10 seconds — this will trigger a factory reset.
👉 If you don’t hear a beep, continue to the next step anyway.

2. Power Down All Devices

  • Turn off your router, modem, and Emaldo unit.
  • Wait 30 minutes before proceeding.

3. Clear Old Network Records (If Available)

  • Using your router’s mobile app or web interface, check the list of connected devices.
  • Look for a device named HP5000 (typical for Emaldo units) and remove or forget it.

4. Restart All Equipment

  • Power your router, modem, and Emaldo unit back on.
  • Allow at least 5 minutes for everything to fully reboot.

5. Reconnect Using the App

  • Open the Emaldo app and select “Reconfigure” if prompted.
  • If no prompt appears, go to Advanced Settings and manually select your WiFi network.

6. Still Not Connecting? Try a Mobile Hotspot

  • Use your mobile phone’s hotspot to test the connection.
  • If this works, the issue is likely with your home network (outside Emaldo’s control).
  • If the hotspot also fails, proceed with a factory reset.

🧼 Factory Reset Instructions

Perform the Factory Reset

  • Press and hold the IoT button until you hear three beeps.
  • The unit will restart automatically.

  • Wait until you hear two more beeps — this means it’s ready for commissioning.

    Next, proceed with commissioning the Emaldo unit.

🧭 Commissioning Your Emaldo Unit

  1. Open the Emaldo app and go to the bottom and choose “add more”.

  2. Choose the correct Emaldo model from the list.
  3. Under the 3rd step, choose the system and follow the guide through 

    The end customer might not know the size of the fuse get them to check. 

🆘 If Setup Still Fails

If the unit still doesn’t connect to your home network or hotspot, please contact your installer for further assistance.

✅ After Commissioning Is Complete

  • Wait about 30 minutes.
  • Reopen the app and rejoin Grid Rewards — your previous details should reappear automatically.

If you completed a factory reset, please email us at gridrewards@emaldo.com with the following:


Example format:

Customer Name: Johan Johansson  

Region: SE2 (or DK2, SE1, etc.)  

Device ID: WW3313332126INV0065  

Date of Factory Reset: 05/07

 

📚 Useful Guides & Videos

Have a nice day! 🔋

Emaldo® Support Team