[Professional Installer Only] How to commission a new Emaldo® system using the Emaldo® Pro app

Access rights are based on Emaldo® Power Suite user roles:  

• The installers see the systems they commissioned. 

• Company agents can view systems the company has installed. 

• Agents with admin rights have additional privileges such as setting the company IBAN number. 

🚀 Commissioning a new Emaldo® system

• Tap the icon to start the commissioning process. 

• The Ticket Title is pre-filed, but you re-name this as you see fit.
• Under Ticket Type it is important that you select Installation to initiate the commissioning. 
• Under Participants make sure your own profile is selected. 
• Tap Submit to finalize the ticket creation.

⚠️ Device ID is not required at this stage. 

💡 After submitting the ticket, you will be redirected back to the Tickets screen. 

• Tap your newly created ticket to open it. 

   

• Inside the ticket, tap the Device Installation tab. 

• Tap the Start button at the bottom of the screen. 

• Now, use your phone to scan the QR code located on the inverter of the Emaldo® system you are commissioning. 

⚠️ If you for some reason are unable to scan the QR code, tap No device QR code? to manually enter the device ID and continue the commissioning process. Click here for a guide on manually connecting to a new system.

• Turn on the system inverter by pressing and holding the Power button located behind the IO access panel on the right hand side of the cabinet. 
• Ensure that your mobile phone is in close range of the system to enable Bluetooth connection between your mobile phone and the system.

💡 Once connection is successfully establish, the system will appear in the bottom of the app. 

• Check that the Device ID displayed in the app matches with the system you are commissioning and tap the Device ID to continue. 

• Name the system and tap Save to continue.

💡 This is the name the customer will see in the Emaldo® app on their mobile phone.

💡  The system is now successfully connected and registered on the Emaldo® servers. 

• Tap Next to continue.

• Select the Country, and if applicable the Electricity Area, the system is being installed in. 

⚠️ Selecting the correct country and electricity area is important, as this will affect how the system works, including things such as price forecasting and Grid Rewards payouts.

• Select if the system should be running in the optimized Emaldo® AI Mode or in the manual Schedule Mode, tap Next to continue.

💡 We recommend running the system in Emaldo® AI Mode, as this allows for more flexibility in participating in the Emaldo® Grid Rewards program and increases revenue opportunities for the owner, however the selection should be made based on the owner's discretion. 

• Select the property's Main Fuse Size and tap Done to continue.

• The system has now successfully been setup and connected to the Emaldo® servers, tap Done to continue the commissioning process.

   

• Now it is time to add and review customer information to the installation, also known as Order Details. Tap Next to continue.

   

💡 We highly recommend you to fill in all fields, even though they might not be marked as required. This will help during aftersale support. 

• Trade ID is place for you to enter your reference number of the installation. This field is searchable both within the Emaldo® Pro app and the Emaldo® Power Suite, making it easy to look up the installation at a later point in time. 
• Utility Provider Name is the electricity supplier the customer uses to supply their electricity.
• Customer Address is the address where the customer lives, not necessarily the location of the installation. The installation location will be set at a later stage. Tap the to use your phone's GPS to set the address or enter the address manually.
• Customer Name is simply the name of the customer. This field is searchable too, why it is important you spell the customers name correctly for future reference. 
• Email is the customers email address.
• Phone Number is the customers phone number. Please do remember to add a country code, e.g. 004511223344.
• Tap Confirm to save the information to the installation and continue. 

• Now it is time to add and review the system information itself, also known as Installation Details. Tap Next to continue.

💡 We highly recommend you to fill in all fields, even though they might not be marked as required. This will help during aftersale support. 

• Main Fuse is main fuse of the property and is already prefilled from your earlier selection. 
• Size of Fuse for Inverter is the size of fuse used for the system itself. 
• Place of Installation is whether the system is installed inside or outside. 
• Type of Smartmeter is whether the system has been connected to a Direct meter or CT meter. 
  ⚠️ Please ensure only to use Acrel Smart meters, which are compatible with Emaldo® systems.
• Length of communication cable is the distance in meters between the system and the smartmeter.
• Longitude and Latitude and Elevation is the exact location of the system. This is used for weather and sun hour forecasting among other things. Tap the to use your phone's GPS to automatically fill in this information.
• Tap Submit to save the information to the installation and continue.

Now that you have added information about both the customer and the installation itself, it is time to review the installation itself to ensure everything has been done correctly. This helps ensure a properly operating system and reduces aftersale support issues. 

• Tap Next to go through the Commissioning Checklist.

• Fill in the Commissioning Checklist thoroughly and tap Submit to save your answers. 

💡 Almost done. Now, all that is left is for the system to do a self check, ensure everything works as intended.

• Tap Next to initiate the system Self-checking process. 

• Confirm the number of installed batteries and tap Next to continue.

• Tap Run to start the Self-checking process. 

💡 The self-checking process will run automatically and test that everything works properly, including connection to the smart meter, battery communication and testing of charge and discharge of the batteries. The whole process typically only takes a few minutes. 

 

💡 After a few moments the self-checking process will be done and you will be presented with a status report, showing if the check passed or failed. 

⚠️ If the checking failed, the report will explain exactly why the test failed, allowing you to fix the issue and redo the test. In most cases it will not be possible to finalize the commissioning without passing the self-checking process successfully. However, in some cases of minor issues, such as 4G connection issues, you will still be allowed to finalize it.  ⚠️ In case you are unable to pass the system self-checking process, even after re-doing it. You will have the option to request manual approval. This will send a real-time notification to our technical support team, who will then manually review the system setup and manually approve if possible.

• Tap Done to finalize the commissioning and transfer the system to it's owner in their Emaldo® app. 

 

⚠️ Before continuing please ask the system owner to download the Emaldo® app to their mobile phone and create an account.    Scan the QR code below using the camera of the system owner's mobile phone.

• Ask the system owner to tap Start Adding a Device in their app.

• Ask the system owner to tap Add a device from installer in their app.

💡 A QR code will now be displayed at the system owner's phone. With this displayed continue the next steps from your own phone. 

• On your own phone, tap Transfer the device to bring up a scanner on your phone. Use this to scan the QR code displayed on the system owner's phone. 

💡 To ensure that the system displays properly in both the Emaldo® Pro app on your phone and the Emaldo® app on the system owner's phone, it is recommended to close the app and re-open it. 

✅ Done. The system is now successfully commissioned and transferred to the system owner.